Privacy Policy

01 Who We Are

CloudSara Technologies Pvt Ltd (formerly SARA Technologies), incorporated in India, is a technology company providing AI-powered products, enterprise software, and IT staffing services to clients in India, USA, and globally. Our registered address is in Chennai, Tamil Nadu, India.

We operate the website www.cloudsaratechnologies.co.in and associated sub-domains. For the purposes of applicable data protection laws, CloudSara Technologies Pvt Ltd is the data controller of personal data collected through our website and services.

02 Information We Collect

2.1 Information You Provide Directly

• Contact & Enquiry Forms: Name, email address, phone number, company name, job title, and message content when you submit a contact or consultation request.
• Job Applications: Resume/CV, educational qualifications, employment history, skills, and other information submitted through our recruitment portal.
• Product / Service Trials: Account credentials, usage preferences, and business information when you sign up for a product demo or trial.
• Communications: Emails, calls, or messages you send to our team.

2.2 Information Collected Automatically

• Usage Data: Pages visited, time spent, clicks, referrer URLs, and navigation patterns on our website.
• Device & Technical Data: IP address, browser type and version, operating system, screen resolution, and device identifiers.
• Cookies & Similar Technologies: Session cookies, persistent cookies, and analytics identifiers (see Section 6).
• Location Data: Approximate geographic location inferred from your IP address.

2.3 Information from Third Parties

• Information from LinkedIn or other professional networks when you engage with our company pages.
• Business contact information obtained through lawful B2B data sources for marketing purposes.
• Referrals from existing clients or partners.

03 How We Use Your Information

We use your personal information for the following purposes:

• Responding to Enquiries: To contact you in response to consultation requests, demo bookings, or general questions.
• Service Delivery: To provide, operate, and support our AI products, enterprise software, and IT staffing services.
• Recruitment: To evaluate job applications and communicate with candidates throughout the hiring process.
• Marketing & Communications: To send relevant product updates, case studies, newsletters, and event invitations (with your consent or on the basis of legitimate interest where applicable).
• Website Improvement: To analyse usage patterns, improve user experience, and optimise website content and performance.
• Legal Compliance: To comply with applicable laws, regulations, and contractual obligations.
• Security: To detect, prevent, and respond to fraud, abuse, or security threats.
• AI Product Enhancement: Aggregated and anonymised data may be used to improve our AI products and algorithms.

04 Legal Basis for Processing

Where applicable data protection laws (including India's DPDP Act 2023 and GDPR for EU/UK data subjects) require a legal basis, we process personal data on the following grounds:

• Consent: Where you have given explicit consent (e.g., newsletter subscriptions, cookies).
• Contract Performance: Where processing is necessary to fulfil a contract with you or take pre-contractual steps at your request.
• Legitimate Interests: Where processing is in our legitimate business interests (e.g., B2B marketing, security monitoring, website analytics), balanced against your rights.
• Legal Obligation: Where we are required to process data to comply with applicable law.

05 Information Sharing & Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: Trusted third-party vendors who assist us in operating our website, providing services, or conducting our business (e.g., cloud hosting providers, CRM platforms, email service providers). These parties are contractually bound to protect your data.
• Business Partners: With your consent, we may share information with technology or implementation partners in connection with joint service delivery.
• Legal Requirements: When required by law, court order, or governmental authority, or to protect the rights, property, or safety of CloudSara Technologies, our clients, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, personal data may be transferred to the successor entity subject to the same privacy protections.
• Group Companies: Within our group of companies on a need-to-know basis for business operations.

06 Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device.

Types of Cookies We Use

• Essential Cookies: Required for the website to function correctly (e.g., session management, security). Cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics). Data is aggregated and anonymised.
• Functional Cookies: Remember your preferences and settings to improve your experience.
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness (only with your consent).

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.

07 Data Retention

We retain personal data only for as long as necessary for the purposes outlined in this policy, or as required by law:

• Enquiry / Contact Data: Up to 3 years from last contact, unless a business relationship is established.
• Client / Contract Data: Duration of the contract plus 7 years (for legal and accounting compliance).
• Job Application Data: Up to 12 months after a recruitment decision, unless you consent to longer retention for future opportunities.
• Website Analytics Data: Up to 26 months in anonymised/aggregated form.
• Marketing Consent Records: Until consent is withdrawn plus a reasonable period thereafter.

08 Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction, including:

• SSL/TLS encryption for data in transit
• Access controls and role-based permissions for internal systems
• Regular security assessments and vulnerability testing
• Employee training on data protection and information security
• Data breach response procedures

However, no method of transmission over the Internet is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

09 Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data where there is no compelling reason for continued processing.
• Right to Restrict Processing: Request that we limit how we use your data in certain circumstances.
• Right to Data Portability: Receive your data in a structured, machine-readable format.
• Right to Object: Object to processing based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

10 International Data Transfers

As a company with offices in India and the USA, and serving global clients, your data may be transferred to and processed in countries other than your country of residence. Where we transfer data internationally, we ensure appropriate safeguards are in place, including standard contractual clauses or other lawful transfer mechanisms.

11 Children's Privacy

Our website and services are directed at business professionals and are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a minor, please contact us immediately so we can delete it.

12 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by posting the updated policy on our website with a revised "Last Updated" date. We encourage you to review this policy periodically.

13 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection team:

• Company: CloudSara Technologies Pvt Ltd
• Email: [email protected]
• Address: No.3, C5, Bhavaninagar First Main Road, Chennai, Tamil Nadu, India
• Phone: +91 7305789426
• Website: www.cloudsaratechnologies.co.in